Road side assistance
DAF Aid
We are always there whenever you need us. Day and night. No matter where you are, we will get you back on the road as quickly as possible.
DAFaid Roadside Assistance in the UK
If the worst should happen, you’ll need assistance – fast. Accepted as the best in the business, DAFaid has an industry best time from initial call to vehicle moving of only 96 minutes. Just call 0800 919395
International Truck Service throughout Europe
If something unexpected should ever happen, one telephone call to ITS gets the truck rolling again with minimum delay. ITS is on stand-by day and night, 365 days a year. Just call +31 40 214 3000
24
hour a day
7
days a week
365
days a year
DAFaid roadside assistance in the UK
Just call 0800919395
If the worst should happen, you’ll need assistance – fast. Accepted as the best in the business, DAFaid has an industry best time from initial call to vehicle moving of only 90 minutes – with a response time of just 44 minutes. We will also keep everyone informed of progress.
Ultimately, DAFaid provides vital customer support when you need it most – 365 days a year, 24 hours a day. And by constantly driving response to operator needs, the service we offer will remain second to none.
DAFaid provides:
- Industry leading roadside assistance
- 24 hours a day, 365 days a year service with one free phone call
- Highly experienced incident managers to deal with your call
- 150+ on call technicians at any time
- 80% of all vehicles repaired at the roadside
- Average time from initial call to vehicle moving only 90 minutes
- Leading ‘link and chase’ technology keeps all parties informed of progress
- Coverage across Europe with ITS
- All work invoiced through your local dealer – even European callouts
DAF International Truck Service (ITS) - Service throughout Europe
If your truck breaks down unexpectedly, a quick telephone call to our ‘International Truck Service’ (ITS) will be enough to get your DAF back on the road with the minimum amount of delay. And this applies not only to breakdowns but also to situations in which you are involved in an accident or require assistance with paying a fine in a foreign country. All free of charge, because the help we provide is just part of the service we offer our DAF customers. The International Truck Service can be reached 24/7 at +31-402143000. You can find this number in the manual provided as standard in your truck, along with a list of European DAF dealers.
The advantages of DAF ITS
- One telephone number throughout the whole of Europe: +31 40 214 3000
- 24 hours a day, 7 days a week, 365 days a year
- Assistance in ten different languages
- Fast and efficient assistance via 1100 DAF dealers and service points in Europe
- ITS brings peace of mind to the driver, organises a guarantee of payment and handles other financial issues
- An in-house service, located in the heart of the DAF organization
- Also for trailer, superstructure and the driver
- Dedicated and highly trained technicians ensure that most of the vehicles are repaired on the spot
- ITS will alert the driver’s home base and inform the company about the latest progress on repairs
- Your truck back on the road with a minimum amount of delay
So how does it work?
If your truck breaks down anywhere in Europe, you just call the International Truck Service. You tell us where you are, what the problem is and how many kilometres you have on the clock. We then call your home dealer and ask them to vouch for you as a DAF customer by providing a guarantee of payment. This payment, up to €1250, is usually processed without any delay. We then contact the nearest DAF dealer to you in the country where you have broken down and in no time at all you will know how and when you will be helped.
What you can expect
We will contact you by telephone while you are waiting and inform you as to when help is expected to arrive. Generally speaking, someone will arrive to repair or tow your truck within 6 hours. However, we always strive to help you as quickly as possible. If your truck has to be towed and the spare parts you require are not immediately available, we will check out alternative transport for you. Payment is made afterwards through your own DAF dealer, so that you can get back on the road without further delay.
Contact us for more information and advice
Proper maintenance of your truck reduces the chances of it breaking down. Preventive maintenance is the key to trouble-free driving. Would you like more information or do you have any questions about our road side assistance services? We are ready 24/7 for all your enquiries.